Shipping policy

Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).
Orders placed after 2:00 PM will be processed on the next business day.
You will receive an email confirmation once your order has been dispatched.

UK Delivery

We currently ship throughout the United Kingdom.

Estimated delivery times:

Standard Delivery: 2–5 business days
Express Delivery (if available): 1–2 business days

Delivery times are estimates and may vary during busy periods or due to circumstances outside our control.

Shipping Costs

Shipping charges are calculated at checkout.

Example:

Standard UK Delivery: £3.99
Free UK Delivery on orders over £50

(Replace these amounts with your actual rates.)

International Shipping

If you ship internationally, state:

Countries you deliver to.
Estimated delivery times.
That customers are responsible for any customs duties, import taxes, or local fees where applicable.

If you don't ship internationally, simply state:

We currently only ship within the United Kingdom.

Tracking

Where tracking is available, customers will receive a tracking number via email once their order has been dispatched.

Delivery Delays

While we aim to deliver within the estimated timeframe, delays caused by couriers, weather, customs, or other unforeseen circumstances may occur. We appreciate your patience in these situations.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We cannot be responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to investigate and resolve the issue.

Contact Us

If you have any questions about shipping, please contact us at:

Email: your@email.com

Adding the policy in Shopify

Go to Shopify Admin → Settings → Policies.
Open Shipping Policy.
Paste your policy and save it.
Add it to your store's footer or navigation menu so customers can easily find it.

If you tell me: